Upload button does not work (Web).

[Annie P]

Upload button does not react after clicking on it. Could you help please?

[Megan]

Hey @Annie P, I hope you're doing well! 

It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Those are the first steps in troubleshooting any possible browser issue.

Let me know of any updates! 

[tict0c]

Same thing happening to me. Started yesterday. I am using Chrome. I could get around the problem yesterday by leaving the folder and coming back to it and it would let me upload but today that is not working.

[LF Law Firm]

Also having this issue; drag and drop uploading is still working fine, and the upload button will work if the page is refreshed. 

Chrome browser. Working through the common browser troubleshooting steps now.

[Megan]

Hey guys, thanks for bringing this up! 

Let me know if you notice this only when using Chrome, or on a different browser too. 

Using the steps I provided above, might also help us isolate the issue. 

Thanks a bunch!

[jh24]

Upload button does not work for me or by boss.. tried 3 different browsers and none of them worked.  I emailed for help with a ticket and even though they emailed me back none of the suggestions are working. For now I am dragging the items in. 

[Megan]

Hi @jh24, sorry to hear about that! 

Would you mind sending over the ticket number reference, in order for me to locate it on our system?

Our status page doesn't report some issue, that's why I'm asking. 

[jh24]

Ticket # 23528280

[Megan]

Thanks for that @jh24!

I've pinged the agent working on this, and they should reply back as soon as possible.

Hang tight, and thank you for your patience!

[jh24]

Thank you!