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I can't back up any other folders except for the top-level ones on my Business account

I can't back up any other folders except for the top-level ones on my Business account

dangvu2308
Explorer | Level 3
Go to solution

Hi Amy, I just checked the Dropbox Backup with my account ( Advanced), Dropbox still only allows me to Bacup the top-level folders

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Hey @dangvu2308! Thanks for your post. 

 

I'm guessing you're referring to the main computer folders on your device (i.e. Documents/Downloads/Desktop), correct? 

 

If yes, keep in mind that the updated version of Dropbox Backup is currently available to users on individual plans and not for Business teams. 

 

Whenever this changes though, you should be notified that you can update to the newest version, as well. 

 

I’ll be here, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Nancy
Dropbox Staff
Go to solution

Hey @dangvu2308! Thanks for your post. 

 

I'm guessing you're referring to the main computer folders on your device (i.e. Documents/Downloads/Desktop), correct? 

 

If yes, keep in mind that the updated version of Dropbox Backup is currently available to users on individual plans and not for Business teams. 

 

Whenever this changes though, you should be notified that you can update to the newest version, as well. 

 

I’ll be here, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dangvu2308
Explorer | Level 3
Go to solution

Thanks Nancy, really hope that team plans would have this this updated version.

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    dangvu2308 Explorer | Level 3
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    Nancy Dropbox Staff
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