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Cant share files or folders.. - Violation of Dropbox’s TOS

Cant share files or folders.. - Violation of Dropbox’s TOS

TK76
Explorer | Level 4
Hello,

I've been having trouble sharing a file or folder for days I always get the message:

 

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.


I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. The Chatbot can't help, waiting 24 hours doesn't help either. i use this all day every day for work. 

 

Screenshot 2024-03-04 at 4.15.57 PM.png

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @Angelines, have you checked the correct Dropbox account, along with your spam/junk folder? 

 

I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

14 Replies 14

Hannah
Dropbox Staff

Hey @TK76, thanks for reaching out to us.

 

Can we send you an email, so we can take a closer look into this issue for you?

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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TK76
Explorer | Level 4
Yes please!!!!

Hannah
Dropbox Staff

Sure thing, @TK76, I just emailed you, so I'll see you there!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Angelines
Explorer | Level 3
Go to solution

I have the same problem, please help !!

Angelines
Explorer | Level 3
Go to solution

Can’t share file or folders and getting the below message:
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Neither chat or community subject can help.

Cannot wait any longer as I use dropbox everyday at work.

 

Thank you.

Hannah
Dropbox Staff
Go to solution

Sorry to hear about this, @Angelines.

 

Can we send you an email, to look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Angelines
Explorer | Level 3
Go to solution

Of course, please do asap.

Hannah
Dropbox Staff
Go to solution

Thanks, @Angelines! You've got mail. 🙂


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Angelines
Explorer | Level 3
Go to solution

I have not received your email, please can you resend?
Thank you

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Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Angelines Explorer | Level 3
  • User avatar
    Megan Dropbox Staff
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